State wants private company to handle unemployment benefit appeals

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State wants private company to deal with unemployment benefit appeals | KTTS



























JEFFERSON CITY, Missouri (AP) – Officials in Missouri want to continue to have calls about unemployment benefits in the state handled by a private company, even if the unemployment rate has returned to pre-pandemic levels.

The St. Louis Post-Dispatch reports that the state Department of Labor and Industrial Relations is asking companies to bid on a contract to run a call center that would help officials process unemployment claims.

A California company called Protiviti has been taking care of these tasks since October 2020 and has received $ 18 million.

The unemployment rate reached 12.5% ​​in April 2020.

Currently, it has fallen to 3.7%, which is equal to the rate in March 2020 before the start of the pandemic.


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